Returns & Refunds Policy

At Fiido, we stand by the quality of our electric bikes and sports equipment, offering a 30-day return window for products in their original packaging and unused condition. We aim to ensure every rider is completely satisfied with their purchase through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Gear

  Securely pack the item in its original box, ensuring all components, chargers, and manuals are included to avoid restocking fees.

• 3.
  Ship to Fiido

  Affix the provided shipping label and drop off the package at an authorized carrier location for inspection at our warehouse.

• 4.
  Receive Your Refund

  Once our technicians verify the product condition, we will process your refund to the original payment method within 7-10 business days.